Browse our online store, add your selected products to your cart, and complete checkout. Once your order is placed, you'll receive an order confirmation email with your purchase details.

If your order has not yet been fulfilled, contact us as soon as possible. We'll do our best to accommodate your request, but changes cannot be guaranteed once an order enters processing or has shipped.

Orders may be canceled before they are fulfilled. Once an order has shipped, it can no longer be canceled.

After placing your order, you'll receive a confirmation email containing your order number and purchase details. If you don't receive it within a few minutes, please check your spam or junk folder.

Contact us immediately if you notice an incorrect shipping address. If your order has not yet been processed, we'll do our best to update it before shipment.

Yes. You may place multiple orders at any time. Each order is processed independently and may ship separately.

An order may be refunded if an item becomes unavailable, a payment cannot be completed, or we're unable to fulfill the order in accordance with applicable policies or laws. Refunds are issued to the original payment method.

Yes. You must be at least 21 years of age and legally eligible to purchase our products before placing an order with Viridescent Farms.

Yes. Products may be purchased as gifts, provided the recipient is at least 21 years of age and legally eligible to receive hemp products in their location.

If you have questions about your order, please visit our Contact page and include your order number whenever possible. Our support team will be happy to assist you.

No. You may check out as a guest. However, creating a free Viridescent Farms account provides access to additional features and a faster checkout experience.

Creating an account allows you to view your order history, save your shipping information for faster checkout, track eligible orders, and participate in our Loyalty Rewards Program.

Registered customers earn 3% back in Loyalty Rewards on eligible purchases. Rewards are automatically added to your account and can be redeemed on future qualifying orders in accordance with the program terms.

Select the "Forgot Password" option on the login page and follow the instructions to securely reset your password.

After signing in, you can update your account information, including your contact details and saved shipping addresses, from your account dashboard.

Yes. Customers who place orders while signed in can review their order history from their account dashboard at any time.

We value your privacy and handle customer information in accordance with our Privacy Policy. We use industry-standard security practices designed to help protect your personal information throughout your shopping experience.

If you have questions about your account or need assistance, visit our Contact page. Our support team is always happy to help.

Viridescent Farms only ships to locations where our products may be legally shipped. Product availability may vary based on applicable federal, state, and local regulations.

Orders are typically processed promptly and most deliveries arrive within 7 business days. Shipping times may vary depending on destination, carrier delays, weather, or holidays.

Standard shipping is a flat rate of $4.99. Orders of $75 or more qualify for free standard shipping.

Yes. Once your order ships, you'll receive a shipping confirmation email with a tracking number so you can monitor your package until delivery.

Yes. Every order is carefully packaged in plain, unbranded shipping materials designed to help protect your privacy during transit.

Tracking updates can occasionally be delayed by the shipping carrier. If your tracking hasn't updated for several business days, please contact our support team and we'll gladly assist you.

If you believe your package has been lost during transit, contact us with your order number. We'll work with the shipping carrier to investigate and determine the appropriate resolution.

Yes. During checkout you may enter a shipping address that differs from your billing address, provided the destination is eligible to receive our products.

Orders are processed during normal business days. Processing and carrier pickup may be delayed during weekends or recognized holidays.

Contact us immediately if you need to update your shipping address. If your order has not yet been Shipped, we'll make every effort to update it before shipment.

Due to the nature of consumable hemp products, we do not accept returns or exchanges once an order has been delivered.

If you received an incorrect item, please contact us within 7 days of delivery. Include your order number and photos so we can review the issue and work toward a resolution.

Please contact us within 7 days of delivery with your order number and clear photos of the product and packaging. We'll review the situation and assist you as quickly as possible.

If an item is missing from your order, contact us within 7 days of delivery. Please include your order number so we can investigate and resolve the issue.

To help us assist you more quickly, please include your order number, a brief description of the issue, and photos whenever applicable.

Every request is reviewed individually. Our team works to respond as quickly as possible and will keep you informed throughout the process.

Approved refunds are issued to the original payment method. Processing times vary depending on your financial institution.

Please verify the shipping address, check around the delivery location, and ask household members or neighbors. If you're still unable to locate your package, contact us and we'll review the shipment with the carrier.

Because our products are consumable, we do not offer exchanges after delivery. If there is an issue with your order, please contact us so we can review your specific situation.

Visit our Contact page and submit your request with your order number and any relevant photos. Our support team is committed to resolving verified order issues promptly.